Returns & Exchanges

At Planet of the Vapes®, we want you to be fully satisfied with your purchase, which is why we offer a 14-day return period on most unused items and a 100% Satisfaction Guarantee on select vaporizers. If your device doesn't meet your expectations, our dedicated support team is here to help you find the perfect alternative or process a refund.

Return Process

• 1.
  Review Eligibility

  Ensure your item is in its original packaging and meets our return criteria, including the 14-day window for unused gear or the specific terms of our 100% Satisfaction Guarantee.

• 2.
  Contact Support

  Reach out to our customer service team via our help center to initiate your request and receive a unique Return Merchandise Authorization (RMA) number.

• 3.
  Pack and Ship

  Securely package your electronics to prevent damage during transit and attach the provided shipping label or address information clearly to the outside of the box.

• 4.
  Inspection and Refund

  Once our warehouse receives and inspects your return, we will process your refund or store credit within 3-5 business days to your original payment method.